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Ramblin' Rose was
towed to the dealer
May 1, 2001 - 6355 miles
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On the way home from work, Michelle noticed
that the "ENGINE" light was
on. Having read the manual from cover
to cover, she didn't think much about it
other than to take it easy for the final
four miles to the house. She planned
to call Swift Chrysler-Davis on Wednesday,
the 2nd, for an appointment to check out the
problem.
She was three miles
from home when the "OIL" light
came on and the engine died. DIED,
absolutely nothing, nada, zip. She
steered to the side of the road where she
put the transmission in park and set the
handbrake. She called the Chrysler 800
number and the tow truck was there within 45
minutes.
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Roseville, CA
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Rose was loaded on the tow truck and
transported to Auto West Chrysler in the
Roseville Auto Mall. Being as late as
it was, Michelle completed the paperwork and
said goodnight to Ramblin' Rose. She
promised her that she'd be back the next
day.
The following day,
we called the service department twice
before being advised that the problem was
"electronic" and not mechanical.
The
"Crank" Sensor had gone bad.
They would have a replacement from another
dealer later that day and have the car ready
by the end of the day. Taking
advantage of the "wait" time, we
asked them to change the oil and filter
since we were a little over the 6000 mile
mark.
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Michelle picked up Rose at 5:00 on
Wednesday. The car was ready as
promised. The repair had been made
but... they had washed it. Our
problem, not theirs. We forgot to tell
them that only one person has ever washed
Rose.
We weren't excited
about a power wash sprayer and non-Zaino
carwash soap being applied to Ramblin'
Rose. We will make a point of telling
the next "alien" dealer to HOLD
THE WASH, Thank you.
Swift Chrysler in
Davis, our Five-Star dealer, has it noted on
our records.
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Ramblin' Rose was
not feeling well
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"I'm all better
now!"
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The result of the first major calamity was a
greater understanding of the complex world
of electronics and automobiles. It
also took one Five Star Dealer off our list
of preferred service departments.
Why?
Good
question. Briefly, we initiated all
the phone calls, they did not have the
parts, they left the car's interior smudged
with oil and grease.
When Michelle
brought the grease and oil spots to their
attention, they cleaned most of them and
offered to fill the tank with gas.
We finished
cleaning the interior when Michelle got the
car home. Not a pleasant experience
for us.
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Some of the grease left
by a technician
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"Goodbye, thanks for
the repair", Rose says as we leave the
parking lot.
Then she asks,
"Can I go home now?"
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